FAQ

To help answer any queries or questions you may have about our online store, services and features we offer, we have compiled a comprehensive list of those most frequently asked questions. We hope you will find the answer you require. If not, please email us at info@WAXSTEEL.com.

- How are WAXSTEEL candles made?

Our scented candles are hand-poured and formulated in New York in a simple and classically designed glass. Each candle is made with a cotton wick, a superior blend of waxes and is infused with fragrant oils.

- Are WAXSTEEL candles Made in the USA?

Yes. Our candles are Made in New York, USA.

- How long do the candles burn?

WAXSTEEL candles are made to burn longer than most traditional candles. Our candles on average last approximately 25 - 60 hours with a proper burn.

- How do I learn how to care for my candle?

Here are tips for safely prolonging the life of your candles.

Burn Time:

The first time you burn your WAXSTEEL candle, allow it to burn for at least two hours, until the whole top is liquid with wax. This will help your candle burn more evenly the next time.

• Mini Candle: May burn up to 25 hours.

• Standard Candle: May burn up to 60 hours.

Trim the Wick:

Before lighting your WAXSTEEL candle, trim the wick to 1/4-inch length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

Realign the Wick:

After blowing out your candle, re-center and straighten the wick.

Safety:

Never leave a lit candle unattended. This could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.